eServices Portal

Access Palmetto GBA's eServices Portal for Your Medicare Transactions

Palmetto GBA is pleased to offer eServices, our free Internet-based, provider self-service portal. The eServices application provides information access over the Web for the following online services: 

  • Eligibility
  • Medicare Beneficiary Identifier (MBI) Lookup
  • Claims Status
  • Remittances Online
  • Financial Information - payment floor and last three checks paid
  • Financial Forms - eOffset requests, eCheck payments and CMS-838 Credit Balance form
  • Secure Forms - Appeals, Medical Review ADR Response Form, Wage Index Form, Cost Report Form and General Inquiry Form
  • eDelivery 
  • eReview

You can participate in eServices if you have a signed electronic data interchange (EDI) Enrollment Agreement on file with Palmetto GBA. If you are already submitting claims electronically, you do not have to submit a new EDI Enrollment Agreement.

If you do not have an EDI Enrollment Agreement on file, you will receive an error message in red at the top of your screen when you attempt to register. The EDI Enrollment Agreement is a form that is included in the EDI Enrollment Packet, which can be located under the EDI areas of If you do not have an EDI Enrollment agreement on file with us, please go to the EDI areas of and click on your line of business. Then, select the Enrollment link listed on the page for online articles about EDI enrollment.

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Registration and Login
Only one provider administrator per PTAN/NPI combination performs the registration process. The provider administrator grants permissions to additional users and administrators related to that PTAN/NPI combination. Billing services and clearinghouses should contact their provider clients to gain access to the system.

To register for a Medicare account, you will need your Medicare Provider Transaction Access Number (PTAN), NPI, tax ID number and the amount of the last Medicare payment you received for the PTAN/NPI combination.

If you are having problems registering or have questions, please view our User Manual (PDF, 8.25 MB).

  • Go to
  • Click on the Create Your Account button
  • Complete the following online form fields:
    • Provider Name
    • Contact Name (The person to be assigned to this user ID)
    • Email Address/Reenter Email Address
    • Phone Number
    • Extension
    • I am/work for: (Choose Provider, Billing Service or Clearinghouse from the drop-down selections) ´éº
    • PTAN (Enter Medicare PTAN)
    • NPI
      • The PTAN and NPI combination entered must match the information on the provider’s Medicare EDI Enrollment Agreement
    • Tax ID
    • Line of Business
    • Most Recent Medicare Payment Amount Received or Access Code (Enter the most recent Medicare payment for the Medicare PTAN/NPI combination you are registering or your access code from EDI if you recently completed an EDI enrollment agreement.)
    • Billing service/clearinghouse name and address is only required if you are registering as a billing service or clearinghouse
  • Review and agree to the Terms of Use
  • Click Submit

If the information you entered matches the information on file with Palmetto GBA, you will be assigned a User ID, and will be able to choose your security questions and answers and your password. Once this is completed, you will receive an email at the email address you registered. You will need to access the email, click on the verification link and log in to your new account.

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Helpful Hints
There are help buttons and links on each screen. The links will take you to a PDF document with information about the system.

You must register separately for each PTAN/NPI combination. Each PTAN/NPI combination will have a unique user ID. For instructions on linking multiple eServices accounts, see section 12.0 Account Linking in the eServices User Manual (PDF, 8.25 MB). 

Users may currently submit attachments up to 40 MB in size to eClaims and forms. While there is no limit to the number for files that can be attached to the form, the combined size of all attachments cannot exceed 150 MB in size. All attachments must be in PDF format unless otherwise noted.

Only one provider administrator per PTAN/NPI combination can initially register. If you are the first person to register a PTAN/NPI combination, you will be registered as the provider administrator and can add more users through the Admin tab. You can assign back-up administrators. Keep in mind that these administrators will have access to all information functions by default. You can also add provider users who have access to individual functions, such as eligibility or claims status.

If you suspect misuse or suspicious use of the system, please contact your Medicare Contractor immediately.

Need Help? Palmetto GBA has dedicated representatives available to provide technical assistance and answer questions about our secure online portal, eServices. Our Provider Contact Center (PCC) representatives can be reached at 877–567–7271 (Monday – Friday, 8 a.m. to 6 p.m. ET). To connect with an eServices representative, press or say 1 or EDI. Then, press or say 1 or eServices.  

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eServices Portal Articles

Entering Beneficiary Information: eServices Eligibility Inquiry vs. Claim SubmissioneServices Administrators: Assign Unique User IDseServices: Fast and Secure Medicare InformationeServices eCheck Feature Now Supports Excel FileseServices: How Often is Patient Eligibility Updated?eServices: Enhanced Denial and Reason Code Information for Part A ClaimseServices Profile Verification TimeframesGreat News! Additional Documentation Requests (ADRs) Are Now Available Via eServicesRegister for Palmetto GBA's eServices TodayMulti-Factor Authentication (MFA) Codes Are Usable for up to 12 HoursTwo New Options to Unlock Your eServices Account!MBI Look-up Directly Links to Eligibility in eServicesMedicare Secondary Payer (MSP) eServices TabeAudit Reports for Claims Under Complex Medical Review is Now Live!Avoid Error Messages When Uploading Attachments in Secure FormsYour Security Is Important To Us: Never Share Your User IDs or PasswordseServices Hospice Eligibility Tab EnhancementeServices: Claim StatuseServices Data AvailabilityeServices: Preventive Services EligibilityCOVID-19 Tips: Go Paperless with eServicesAre You Seeking Status?eServices Extends Administrator Unlock Feature Beyond 30 DaysOverpayment Demand Letters Available in eServiceseServices to Display Suspended ClaimseServices: Eligibility Search Expansion!Submitting First Level Appeals Through the eServices PortaleServices Makes Asking a Medicare Question EasiereServices Form Attachment Issue - ResolvedHow Can We Be of "eServices" to You?How will I know my form has been received in eServices?I do not see the remittance that I am looking for, what should I do?Why am I being contacted by eServices.Security regarding an eServices account?How do I report misuse or suspicious use of eServices?How do I check status of a submitted form?How do I register for eServices?What are the minimum system requirements for Palmetto GBA's eServices?Why am I no longer receiving paper remittances?Why can't I view or print information correctly in eServices?I am having trouble with my registration. 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Do I need to register each one?What do I do if I did not receive my profile verification email?Why can't I find the information I am looking for on the Financial Tools tab?eServices: Forms & Secure Messaging VideoeServices: Registration VideoeServices and Google Authenticator ModuleeServices: COVID-19 Transition ModuleChange to the eServices Inbox FeatureHow do I obtain the information required to register for eServices?eServices Appeals FeatureWe've Made it Easy to Identify Your eServices AdministratoreServices Password Login RecommendationeServices Portal Users Must Use Multi-Factor Authentication (MFA)Can I obtain an MBI for a deceased beneficiary using the eServices MBI Lookup tool?Can I obtain an MBI for a deceased beneficiary using the eServices MBI Lookup tool?Can I request an immediate offset through eServices for both demanded overpayments and voluntary refunds?How do I find Comprehensive Error Rate Testing (CERT) information in the eServices portal?Overpayment Balance Information Is Available in eServicesCan I submit my quarterly Credit Balance Report (CMS-838) via eServices?Palmetto GBA eServices Webinar Series: Session 2 On DemandPhysical Therapy and Occupational Therapy Services Using the KX HCPCS Modifier: Overview of Key ComponentseCheck Available August 24, 2021COVID-19 Accelerated and Advance Payment RepaymentsDo I need to request a new MFA code each time I log in?How do I access Immediate Offset and electronic payments for Medicare overpayments and voluntary refunds in eServices?How do I administer users?eServices PasswordsNever Share Your eServices User ID and PasswordFinancial Tools: Checking Your Overpayment Status Is Now EasierWhen performing a claim status inquiry, why do I receive an error message that there is nothing found to display?Managing Multiple eService Accounts Is Easier with Account LinkingWhy am I being asked to complete eServices recertification?I am a provider administrator. How do I recertify the provider users on my account?eServices Administrators: Account Recertification Period ExtendedWhy am I getting locked out or logged out of eServices?Do You Have a Question Regarding eServices? We Can Help!