Events and Education

Welcome to Palmetto GBA’s Learning and Education web page.



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The Provider Outreach and Education department (POE) educates providers and their staff regarding the fundamentals of the Medicare program, national and local policies, procedures, new Medicare initiatives, significant changes to the Medicare program, and issues identified through data analysis.

Palmetto GBA offers education to providers through online, teleconference, or live and in-person events.


Providers may participate in live prescheduled webcasts where they are afforded the opportunity to interact with the instructor through a dedicated chat box within the webcast application. Live webcasts are often recorded to allow providers to listen to a playback. Other webcasts, in the Webcast Library, are pre-recorded to allow providers to view and listen to the webcast on their own schedule.

Self-Paced Computer-Based Learning 

Self-paced computer based learning sessions allow providers to use their computers to access education on specific topics. Some of the computer based training includes pre- and post-test questions to test a user’s knowledge before and after each session.

Ask-the-Contractor Teleconference (ACT) Calls

ACT calls are held at least quarterly and offer the provider community live interaction through a teleconference line to ask questions. These calls are designed to present specific topics, and providers can submit questions prior to the call using the Submit a Question for the Ask the Contractor Teleconference (ACT) form (PDF).

Live In-Person

Live, in-person education is provided from time to time, and will have specific topics based on data analysis. Some of these events are based upon speaker requests from various organizations. Note: Speaker requests received from individual providers are handled as a webcast or teleconference.

Focused Training

Focused training is offered to providers as needed by way of teleconference or webcast. Providers are encouraged to use the self-paced learning opportunities prior to requesting education. If individual education is needed, providers may complete and submit the Request an Education Session form (PDF).


Palmetto GBA also partners with a number of entities to assist in sharing important Medicare education and to host and notify the provider community of upcoming educational opportunities. For speaker requests, the Request a Speaker form (PDF) must be completed and submitted for consideration. Requestors will be contacted by a member of Palmetto GBA's Outreach and Education team to discuss the specifics and advise as to whether or not a speaker can be provided.

Events and Education Articles

Basics of Provider Level Balance (PLB) Reason Codes ModuleJurisdictions J and M Part B Ask the Contractor Teleconference: Question and Answer Time with Your Medicare Administrative Contractor - February 9, 2021Appeals Timeliness CalculatorRedetermination Status TooleServices: Registration VideoeServices: COVID-19 Transition ModulePalmetto GBA Jurisdiction J/M COVID-19 Vaccine and Monoclonal Antibody Infusion Therapy Paper Roster Billing WebinarJurisdictions J and M Medicare Part B Comprehensive Error Rate Testing (CERT) Ambulance Service Errors Webinar: March 25, 2021Medicare Part B 2021 Final Rule: Evaluation and Management Changes - IntroductionCorrect Date of Service for Specific ServiceseServices Electronic Billing for Mass Immunizers Tutorial Webinar (OnDemand)Medical Review Program and Targeted Probe and Educate HandouteServices and Google Authenticator ModuleWebsite Navigation Basics: Recorded WebcastJJ/JM Part B Fourth Quarter Updates, Changes and Reminders Webinar: Recorded PresentationCare Coordination and Management Services ModulesFinance and Accounting Training ModulesImproving Beneficiary Care Deficits Innovation Initiative: Annual Depression Screening and Intensive Behavioral Therapy for Cardiovascular Disease (Alabama)How Can We Be of eServices To You? Encore Webcast: Recorded PresentationMSP Basics ModulesCataract Removal ModuleTop 10 Medical Review Denials ModuleInnovations to Improve Beneficiary Care Deficits ModulesNew Patient Office Visits ModuleBeneficiary Care Deficits Innovation Initiative - February 2021Initial Preventive Physical Examination ModuleIntroduction to CERT Web Based TrainingChiropractic Basic Billing ModuleMedical Necessity of Therapeutic Exercise ModuleAmbulance Coverage for Nonemergency Transports ModuleSave Time with eTicket ModuleChiropractic Documentation ModuleMedicare Made EasySatisfying an Overpayment Through Offset ModuleADR Response CalculatorPart B POE-AG CharterProvider Outreach and Education Advisory Group (POE-AG) Membership ListingNeed an Answer to a Medicare Question?CMS MLN Connects VideosJurisdiction J and Jurisdiction M Home Infusion Therapy (HIT) for New Part B Supplier Enrollment and Billing Webinar OnDemand Viewing - Now AvailableCMS Continuing Education (CMSCE) WebsiteMedicare Learning Network (MLN) Preventive Services Education ToolTraining Modules on v5010 ReportsAcronym/Terminology IndexCMS-855O Medicare Enrollment Application ModuleeServices Updates for Part B Providers Webinar (First Quarter)Educational Events Where You Can Ask Questions and Get Answers from Palmetto GBASite TutorialVideo EducationEDI Enrollment Instructions Guide ModuleJurisdictions J and M Part B Ask the Contractor Teleconference: May 11, 2020, Question and AnswerJurisdictions J, M and RRB Specialty MAC Medicare Part B CERT Webinar Series: Radiology Services QJurisdictions J, M and RRB SMAC Part B Medicare Cognitive Assessment and Care Plan Services Webinar: Questions and AnswersJJ and JM Part B Surgical Debridement OnDemand WebinarMedicare Part B Jurisdictions J and M Subsequent Hospital Visits Review Webinar (OnDemand)Cognitive Assessment and Care Plan Services ModuleCervical Disc Spinal Fusion and Spinal Cord Stimulator On-Demand WebcasteServices: Forms & Secure Messaging VideoResolution Tips for Overlapping ClaimsProvider Outreach and Education Advisory Group (POE-AG) Minutes: February 17, 2021Provider Outreach and Education Advisory Group (POE-AG) Minutes: February 17, 2021Provider Outreach and Education Advisory Group (POE-AG) Minutes: May 19, 2021Overlapping Claim Resolution TipsHow to Attend Webcasts via ON24Palmetto GBA eServices Webinar Series: Session 2 On DemandJurisdictions J and M Part B Ask the Contractor Teleconference Questions and Answers: August 10, 2021, Electronic Data Interchange and ClaimsProvider Outreach and Education Advisory Group (POE-AG) Minutes: August 18, 2021Checklist for Timely Filing ExtensionClosing the Gap: Left Atrial Appendage Closure ModuleJJ Part B EDI Enrollment: Finding Forms OnlineAppeals Overview for Providers ModuleJurisdictions J and M Part B Ask the Contractor Teleconference Questions and Answers: November 9, 2021Drugs of Abuse Testing ModulePartnering for Prevention Initiative Teleconference: December 14, 2021Ambulance Prior Authorization eServices Form (HCPCS A0427, A0429) ModuleTargeted Probe and Educate Process ModuleJurisdiction J Part B Provider Outreach and Education Advisory Group Meeting Minutes: November 17, 2021Jurisdictions J and M, RRB Specialty MAC Medicare Part B CERT Series: Subsequent Nursing Facility Visits and Emergency Department Visits Webinar: December 15, 2021Jurisdictions J and M Part B Provider Enrollment Provider Application Reminders Webinar: December 15, 2021JJ/JM Part B Therapy Services Furnished in Whole or In Part by a Physical Therapist Assistant (PTA) or Occupational Therapy Assistant Webinar: December 16, 2021Palmetto GBA Suspends In-Person EventsPalmetto GBA Education EventsOn Demand: Jurisdiction J and M Part B Medicare Opioid WebinarJurisdictions J, M, HHH and Railroad (RRB-SMAC) Medical Review Hot Topics Webinar: Resumption of Targeted Probe and Educate: January 27, 2022Nationwide Expansion: Ambulance PAPart B Prior Authorization for Repetitive Scheduled Non-Emergent Ambulance Transport Webinar: January 12, 2022Jurisdictions J and M Part B Prior Authorization for RSNAT Webinar: January 12, 2022Meet with Your MACCPT Code Basics: Modifiers 52 and 54 ModulePhysicians/Practitioners! Are You Ordering Orthoses for Your Patients?Medicare Part B CERT Ambulance Service Errors Webinar: January 25, 2022Jurisdictions J and M Part B Lipid Panel CBR Webinar: February 22, 2022Hot Topic Tuesday TeleconferencesPart B Jurisdictions J and M Quarterly Updates Webinar: February 23, 2022Beneficiary and Family Centered Care Quality Improvement Organization Program Webinar: January 26, 2022Jurisdiction J/M Part B Fee-For-Service Compensation (Formerly Known as Locum Tenens) Webinar: February 15, 2022

Last Updated: 06/01/2020